1. Customs Duties and Fees

• Customs fees and duties are not included in the product price.or shipping cost.
• Orders shipped outside the European Union may be subject to import duties and taxes, which are collected by your country's customs office upon arrival.
• These charges are the customer's responsibility.and vary by country. We recommend checking with your local customs office for cost estimates before placing an order.

2. Shipping Time and Delays

• International orders may experience delays due to customs clearance processes. Unfortunately, this is beyond our control.
• If customs requires additional information or documents, we advise you to respond promptly to avoid further delays before placing an order.

3. Carrier and Tracking Options

• We work with multiple carriers, and shipping options will be displayed at checkout based on destination, price, and delivery time.
• Once your order is shipped, you will receive atracking numberto track your package's journey.

4. Returns and Exchanges

• If you need to return or exchange an item, the return shipping cost iscustomer responsibility.
• For exchanges, once we receive the returned item, we will ship the replacement at no additional shipping cost.

5. Eligibility for Free Shipping

• Free shipping is available for orders over€180 in Portugal.
• For international orders, shipping costs are automatically calculated at checkout and may be affected byfuel surchargesor other external factors.